Your goalwill be to ensure exceptional customer support with the view of derivingcustomer happiness & satisfaction with the product & the services.Since no day will be same, you would need to have in-depth understanding of theproduct with constant learning.
Thisposition offers a variety of duties with the opportunity to work closely withother functional areas within the business.
Responsibilities
- Handlingthe support tickets influx within the specified SLAs. Ensuring quick response& resolutions.
- Identifyand evaluate customers’ needs to deliver satisfaction
- Provideaccurate, valid and comprehensive information
- Managecomplaints, provide proper solutions and options through email & calls withinthe time limits; follow up to secure resolution
- Testing& Debugging the concerns at your end before involving technical teams
- Identifyingthe root cause of the concern & getting it resolved by the concerned team
- Followcommunication procedures, guidelines, and policies
- Gothe extra mile to engage customers
- Constantlytesting & exploring the platform, sharing feedbacks/suggestions