The Housekeeping Staff is responsible for leading the housekeeping department to ensure the highest standards of cleanliness, hygiene, and presentation across guest rooms and public areas. The role requires operational control, team leadership, inventory management, and strict adherence to SOP-driven service standards.
Key Performance Indicators (KPIs)
- Room cleanliness audit score
- Guest satisfaction (housekeeping-related feedback)
- Room readiness turnaround time
- Linen loss ratio
- Departmental cost control adherence
Requirements Bachelor’s degree / Diploma in Hotel Management
- 5–8 years of housekeeping experience in a reputed hotel
- Minimum 2 years in a supervisory or managerial capacity
Competencies Required
- Strong operational control
- Leadership & team development
- Attention to detail
- Budget management
- SOP-driven execution
- Crisis handling ability
Preferred Profile
- Experience in business hotels or luxury properties
- Exposure to PMS systems
- Robust communication skills