 Answering inbound calls for B2B customers.

 Dialing outbound calls for lead generation or salessupport.

 Handling chat queries and providing email support.

 Keeping up to datewith product knowledgeand industry trends.

 Resolving customer complaints and ensuring customer satisfaction.

 Perform additional duties as requiredand or requested

Desired Candidate Profile

 Minimum of 1 –4 years of experience in INTERNATIONAL VOICEPROCESS

 The candidate should have relationship management skills since the job will involve liasoning with customers and

US stakeholders.

 TheCandidate should have the ability to multi-task, prioritize and ability to learn more and be flexible.

 The candidate must have excellent interpersonal and communication (verbal & written) skills with all levels of

employees and management





 Thecandidate should haveexcellent PC skills and should be well versedwithMicrosoft Products like

 Excel, Word and Access (optional).

 Strong attention to details and Good follow up skills.

 Ability to work effectively with other organizations and individuals at all levels with minimal supervision and

assumes accountability for issues until final resolution.

 Adaptable to night shifts is mandatory.

Pay: ₹300,000.00 - ₹700,000.00 per year

Benefits:

- Commuter assistance
- Flexible schedule
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Customer Service Representative (India)
🏢 MSI Services
📍 India