Pune, Maharashtra
Job Summary
The Senior Administrator in Support & Operations plays a critical role in delivering advanced technical support and operational excellence. This position is essential for ensuring effective management of operational risk, SAP security, and governance, risk, and compliance (GRC) processes, thereby enhancing customer satisfaction and maintaining the organization’s security posture.
Key Responsibilities
1. Adhere To Quality Standards And Regulatory Requirements While Implementing Operational Risk Management Processes In Sap Environments To Ensure Compliance And Mitigate Risks.
2. Provide Advanced Support For Complex Incidents Escalated By Analysts, Performing Root Cause Analysis And Implementing Effective Solutions To Resolve Technical And Security Issues Related To Sap Systems And Grc Frameworks.
3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Conducting Training Sessions For Recent Team Members, And Coaching Analysts On Best Practices In Operational Risk And Sap Security.
4. Resolve Complex Support Tickets Within Agreed Slas, Collaborating With Cross-Functional Teams To Ensure Seamless Operations And Enhance The Organization'S Security Posture.
5.



Drive Positive Customer Experiences By Achieving High First Call Resolution Rates, Minimizing Rejected Resolutions, And Proactively Addressing Security Threats To Ensure Customer Satisfaction And Csat Metrics.
Skill Requirements
1. In-Depth Knowledge Of Operational Risk Management Principles And Practices
2. Proficiency In Sap Security Configurations And Grc Tools
3. Solid Understanding Of Incident Management And Root Cause Analysis Methodologies
4. Familiarity With Regulatory Compliance Standards Relevant To Operational Risk And Security
5. Strong Analytical And Troubleshooting Skills To Address Complex Technical Issues

Other Requirements
1. Optional But Valuable Certifications: Certified In Risk And Information Systems Control (Crisc), Sap Certified Technology Associate, Or Similar Certifications In Operational Risk Management And Sap Security
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📌 Senior Administrator - Operational Risk, SAP Security (India)
🏢 HCLTech
📍 India