Key Responsibilities

1. Conversion & Revenue Generation

* Drive conversion of OP patients into ancillary services (diagnostics, procedures, wellness

programs, etc.).

* Achieve assigned conversion targets on a daily, weekly, and monthly basis.

* Identify opportunities for service upgrades and cross-selling.

2. Patient Counseling

* Counsel patients on recommended treatments, diagnostic services, and health programs.

* Clearly explain perks, costs, and outcomes to support informed decision-making.

* Address patient concerns and objections effectively to improve conversion rates.

3. Coordination & Stakeholder Management

* Work closely with doctors to understand treatment plans and identify conversion

opportunities.

* Coordinate with Front Office (FO) teams for seamless patient flow and service delivery.

* Ensure timely follow-up with patients for pending decisions.

4.



Upselling & Cross-Selling

* Promote and upsell specialized programs such as:

o Diabetes Care Programs

o Mother & Child Programs

o Senior Care Programs

* Upsell add-on packages to Health Check-up patients to enhance value and outcomes.

5. Process & Experience Excellence

* Ensure a smooth and positive patient experience throughout the conversion journey.

* Maintain accurate records of patient interactions, conversions, and follow-ups.

* Adhere to organizational SOPs and compliance guidelines.

6. Working Relationships

* Internal: Doctors, Front Office Team,

Job Type: Full-time

Pay: ₹23,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Conversion Expert (India)
🏢 Narayana One health
📍 India