Job Title: Senior Reservation Executive – Sales

Location: CG road, Ahmedabad, Gujarat
Job Type: Full-Time
Department: Sales & Reservations

Job Summary

We are looking for a agile and customer-focused Senior Reservation Executive – Sales to manage end-to-end reservation operations while driving sales and revenue growth. The ideal candidate should have excellent communication, sales, and customer relationship management skills, with the ability to handle both B2B and B2C clients efficiently. This role requires a target-driven professional who can convert enquiries into bookings while ensuring exceptional customer service.

Key Responsibilities

Sales & Revenue Generation

- Handle inbound and outbound sales calls for reservation enquiries.
- Generate revenue by converting enquiries into confirmed bookings.
- Achieve monthly sales and revenue targets.
- Upsell services and maximize booking value wherever possible.

Reservation Management

- Manage end-to-end reservation processes for both B2B and B2C customers.
- Coordinate bookings across multiple properties and services.
- Maintain accurate reservation records and customer databases.
- Adapt quickly to pricing, inventory, and promotional updates.

Customer Relationship Management

- Deliver excellent customer service through calls, emails, and other communication channels.
- Resolve customer queries, complaints, and booking issues promptly.
- Build long-term relationships with customers to encourage repeat business.




- Ensure high customer satisfaction throughout the booking journey.

Coordination & Reporting

- Coordinate with Operations, Finance, Marketing, and other departments to ensure smooth booking execution.
- Prepare daily, weekly, and monthly sales and reservation reports.
- Maintain accurate MIS reports and booking records using MS Excel and CRM systems.
- Monitor booking trends and provide feedback to improve business performance.

Required Skills

- Excellent communication and interpersonal skills.
- Strong sales, negotiation, and persuasion abilities.
- Excellent telephone etiquette and customer handling skills.
- Target-oriented with a passion for sales.
- Strong follow-up and relationship management skills.
- Good knowledge of MS Excel, MS Office, and CRM software.

Preferred Candidate Profile

- Graduate in any discipline.
- Minimum 2–5 years of experience in Reservations, Hospitality, Inside Sales, Tele Sales, or Customer Relationship Management.
- Experience handling both B2B and B2C customers.
- Candidates from Hotels, Resorts, Hospitality, Travel, Tourism, Amusement Parks, Theme Parks, Entertainment, or Recreation industries will be preferred.
- Self-motivated, disciplined, and revenue-focused professional.

Pay: Up to ₹30,000.00 per month

Application Question(s):

- What's your Current CTC and Expected CTC?
- What's your Notice Period?

Experience:

- CRM Executive: 1 year (Preferred)

Work Location: In person

📌 Travel Sales Executive (India)
🏢 ICONIC BUSINESS SOLUTION
📍 India