Job Requirements

- Strong data analysis skills with the ability to identify trends and leverage insights to forecast future outcomes.
- Partnering closely with Product and Development teams to design and establish specifications for delivery by the development team.
- Engage with external vendors and third-party partners to align on integrations, delivery timelines, and service expectations, ensuring seamless coordination across systems.
- Collaborate with customer-facing teams (e.g., Product) to gather insights, prioritise features, and address their pain points effectively.
- Translation of business requirements into detailed Development stories and identifying acceptance criteria.
- Analysing and understanding current design to ensure that the context and implications of change are understood by the Development team and incorporated into feature discussions.
- Determine development impacts to current processing and work with programmers and users to ensure accuracy of enhancements and elimination of gaps.
- Ability to manage stakeholder expectations through data-driven conversations.
- Performing technical analysis of platform hardware and software to ensure that business and functional requirements can be met.
- Produce systems design documentation in accordance with Mastercard documentation standards, ensuring features and associated documentation are clear and easily consumable by other engineering teams. Lead reviews of technical requirements.




- Document and coordinate audit controls and compliance requirements.
- Provide technical support to Business Owners during implementation of recent products/services.
- Operate as part of a high-performing, co-located Agile Scrum team, contributing to sprint planning, backlog refinement, and continuous improvement initiatives.

Work Experience

- Strong experience in leading complex, cross-functional technical programs with end-to-end delivery ownership
- Deep understanding of Agile practices, stakeholder management, and risk-driven execution
- Solid technical acumen with the ability to engage engineering teams and align delivery with business outcomes
- Technical program delivery experience including software development lifecycle, cloud-native software products, CI/CD, and microservices APIs.
- Robust technical aptitude and ability to quickly gain technical understanding of Consumer Data Management’s services.
- Strong negotiation skills and the ability to drive out detail and build consensus from stakeholders.
- Excellent communication/presentation skills.
- Experience or knowledge of Agile development an advantage.
- Exposure to Java development and work experience in a software development environment a distinct advantage.
- Passionate about continuous improvement and driving standards within our feature intake and development processes.
- High-energy, detail-oriented and proactive with the ability to take on challenging opportunities.

📌 Scrum Master (Technical Program manager) (India)
🏢 Quest Global
📍 India