Work From Office

What We Offer:

- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP

What You’ll Be Doing:

- Respond to client inquiries via email tickets and phone calls
- Support clients with product features and system functionality
- Troubleshoot basic system or functionality issues
- Coordinate support services such as training, data migration, and system reconfiguration
- Escalate complex issues to internal teams when required
- Maintain service quality and follow defined processes
- Collaborate with internal teams to resolve client concerns

We Expect You to Have:

- 1–3 years of experience in customer or technical support roles
- Experience working in a SaaS environment preferred




- Familiarity with helpdesk/ticketing tools (Zendesk is a plus)
- Solid verbal and written communication skills
- Ability to analyze problems and provide quick, effective solutions
- Willingness to work assigned shifts, including Pacific Time-based schedules
- Bachelor’s degree or equivalent work experience preferred
- Usage of GenAI will add an additional advantage

Preferred Skills:

- Basic knowledge of Audit
- Proficiency in MS Excel fundamentals
- Strong organizational and collaboration skills
- Open-minded attitude with a willingness to learn

Job Title

:

Client Support Associate

Department

:

Operations

Reports to

:

Team Leader / Assistant Team Leader

Pay Grade

:

40k INR

Location

:

Vadodara

📌 Client Support Associate (India)
🏢 Etech Global Services
📍 India