The Service General Manager is responsible for leading and managing the complete after-sales service operations of the dealership/service center. The role focuses on achieving service revenue targets, ensuring high customer satisfaction, improving workshop productivity, managing manpower, and maintaining manufacturer standards.

Key Responsibilities Service Operations Management

- Oversee day-to-day workshop and service center operations.
- Ensure smooth functioning of service advisors, technicians, body shop, and spare parts coordination.
- Monitor workshop efficiency, productivity, and quality standards.
- Ensure timely delivery of vehicles and effective job allocation.

Customer Satisfaction

- Maintain high levels of customer satisfaction and retention.
- Handle major customer complaints and ensure quick resolution.
- Monitor customer feedback, CSI/NPS scores, and implement improvement actions.
- Ensure excellent customer experience throughout the service process.

Revenue & Business Development

- Achieve monthly and annual service revenue targets.
- Increase labor sales, spare parts sales, AMC, extended warranty, and value-added services.
- Develop strategies to improve workshop loading and customer retention.
- Monitor profitability and control operational expenses.





Team Management

- Lead, motivate, and train service team members.
- Conduct performance reviews and identify training needs.
- Maintain discipline, teamwork, and employee engagement.
- Recruit skilled manpower as per operational requirements.

Quality & Compliance

- Ensure compliance with manufacturer standards and dealership policies.
- Monitor quality of repairs and implementation of standard operating procedures.
- Ensure workplace safety and proper usage of tools and equipment.
- Maintain audit readiness and process compliance.

Reporting & MIS

- Prepare and review daily, weekly, and monthly MIS reports.
- Analyze KPIs such as productivity, efficiency, repeat repairs, and customer retention.
- Coordinate with management and OEM representatives for performance reviews.

Required Qualifications

- Bachelor’s Degree / Diploma in Mechanical or Automobile Engineering.
- MBA preferred.

Experience

- 10+ years of experience in automobile service operations.
- Minimum 3–5 years in managerial leadership role in automobile dealership/service industry.

Pay: ₹80,000.00 - ₹120,000.00 per month

Advantages:

- Provident Fund

Work Location: In person

📌 GENERAL MANAGER - SERVICE ( AUTOMOBILE) (India)
🏢 PRESSANA KIA
📍 India