Experience: 5-7 years

Location: CBD Belapur, Navi Mumbai – Work from office

Type: Full-time: Work From Office

Role Summary

We are looking for an Account Manager – Internal Communications who owns client relationships and drives IC projects end-to-end. This role requires someone who thinks holistically about the client’s business and communication objectives, not just individual deliverables.

You will manage multiple mid-intensity IC projects, coordinate cross-functional teams, ensure quality and timeliness, and actively contribute to ideas, planning, and execution.

Key Responsibilities

Client and Account Ownership

- Own and manage end-to-end client communication and relationships
- Develop a strong understanding of the client’s business, culture, and communication priorities
- Think beyond deliverables to ensure larger project and engagement objectives are met
- Anticipate client needs proactively
- Build trust through clarity, responsiveness, and consistent delivery excellence

Project Management and Delivery

- Handle mid-to-high intensity internal communication projects
- Scope projects, define timelines, and coordinate with cross-functional teams
- Provide explicit, structured briefs to internal teams
- Track progress, effort, and dependencies across projects
- Maintain project documentation, trackers, and status reports
- Ensure on-time, high-quality delivery with client delight

Quality Control and Reporting





- Conduct thorough QC on all outputs before client delivery:
- Copy accuracy and alignment with brief
- Design consistency, correctness and alignment with brief

- Be adept at reporting and basic analysis to track project performance and engagement outcomes

Digital, AI and Content Enablement

- Be proficient in using AI for:
- Presentations
- Content development (if and when required)
- Design support and ideation

- Create and confidently present client decks and reviews
- Stay up-to-date with industry and global communication trends

Skills and Experience

- Experience in account management, project management, or internal/corporate communications
- Strong client-facing communication and stakeholder management skills
- Good planning, coordination, and follow-through abilities
- High attention to detail and quality orientation
- Comfortable working across multiple projects simultaneously
- Proficiency in MS PowerPoint and Excel
- Strong interest in digital communication and AI-led efficiency

Why Join Us

- Work on impactful internal communication projects for some of India’s leading organisations
- Gain exposure to end-to-end IC strategy, execution, and client management
- Collaborate with experienced strategists, content creators, designers, and technologists
- Grow in a culture that values ownership, excellence, and continuous learning

📌 Account Manager – Internal Communications (India)
🏢 The Information Company (TIC)
📍 India