Country/Region: IN

Requisition ID: 37468

Work Model:

Position Type:

Salary Range:

Location: INDIA - NOIDA- BIRLASOFT OFFICE

Title: Technical Lead-Cloud & Infra Engg

Description:

Area(s) of responsibility

Job Description – Senior SME (Wintel, Virtualization & Multi-Cloud)

Role Title

Senior Subject Matter Expert – Wintel, Virtualization & Cloud Platforms

Experience

12–18 years (with strong domain depth in infrastructure & cloud platforms)

Job Summary

We are seeking a highly experienced Senior Subject Matter Expert (SME) to lead and govern enterprise-scale infrastructure environments spanning Wintel, VMware, Citrix VDI, VxRail, and multi-cloud platforms (Azure, AWS, OCI).

The role will act as the technical authority and escalation point (L3/L4) across infrastructure towers, ensuring high availability, performance optimization, security compliance, and continuous service improvement for a global managed services setting.

The SME will also drive architecture evolution, cloud transformation, automation, and operational excellence initiatives aligned with business and contractual expectations.

Key Responsibilities

1. Technical Leadership & SME Ownership

- Act as the primary SME across Wintel, VMware, Citrix VDI, and hybrid cloud platforms
- Provide L3 support and lead resolution of critical incidents and complex problems




- Define and enforce standards, best practices, and governance controls
- Serve as the technical escalation point for service delivery and customer interactions

2. Infrastructure & Platform Management

- Manage and optimize:
- - Windows Server environments (AD, DNS, GPO, patching)
- VMware ecosystem (vSphere, ESXi, vCenter, clusters, HA/DRS)
- Citrix VDI (CVAD, DaaS, NetScaler/ADC, StoreFront)
- VxRail / Hyper-Converged Infrastructure

- Ensure availability, capacity planning, performance tuning, and lifecycle management

3. Cloud & Hybrid Architecture (Azure, AWS, OCI)

- Design, deploy, and optimize workloads across:
- - Microsoft Azure
- Amazon Web Services (AWS)
- Oracle Cloud Infrastructure (OCI)

- Drive:
- - Cloud migrations (lift-and-shift / modernization)
Hybrid integration (on-prem
- cloud)
- Cost optimization and right-sizing initiatives

- Ensure cloud platform governance, security, and compliance adherence

4. Virtualization & VDI Strategy

- Own end-to-end Citrix VDI architecture and operations
- Ensure performance optimization and seamless user experience
- Define strategies for:
- - Image management (MCS/PVS)
- DR/BCP frameworks
- Migration to cloud-based VDI platforms

- Drive modernization (e.g., DaaS, cloud-native VDI approaches)

📌 Technical Lead-Cloud & Infra Engg (India)
🏢 Birlasoft
📍 India