Location: Dahisar, Mumbai

Full-Time | On-site

6-Day Working Week

Roswalt Realty is looking for a smart, customer-focused, and well-presented Handover & Customer Relations Executive to join our team in Chembur, Mumbai.

This is an excellent opportunity for professionals who enjoy interacting with customers, coordinating with multiple teams, and ensuring a seamless customer experience during property handovers and post-possession support.

Key Responsibilities

- Coordinate residential unit handovers with customers.
- Conduct unit walkthroughs during possession.
- Coordinate with CRM, Sales, Engineering and Facility teams for smooth handovers.
- Record and track snag lists until closure.
- Handle customer queries, complaints and service requests professionally.
- Maintain complaint logs and documentation.
- Follow up with internal teams to ensure timely issue resolution.
- Support residents during move-in activities.
- Maintain accurate MIS and handover records.
- Deliver an exceptional customer experience at every interaction.

Candidate Profile

We are looking for someone who is:

- 1–3 years of experience in Customer Service, Hospitality, Front Office,



Real Estate, Facility Management or Property Management.
- Freshers with excellent communication and personality are welcome to apply.
- Well-groomed with a professional appearance.
- Confident in face-to-face customer interactions.
- Good verbal communication in English and Hindi.
- Comfortable using MS Excel and MS Office.
- Detail-oriented with strong coordination skills.

Preferred Background

Candidates from any of the following industries are encouraged to apply:

- Real Estate
- Hospitality
- Hotels
- Front Office
- Customer Relations
- Property Management
- Facility Management
- Aviation
- Retail

Why Join Roswalt Realty?

- Work with one of Mumbai's growing real estate developers.
- Exposure to premium residential developments.
- Opportunity to build a long-term career in customer relations and property management.
- Professional work environment with growth opportunities.

Pay: Up to ₹40,000.00 per month

Advantages:

- Paid sick time
- Provident Fund

Work Location: In person

📌 Handover & Customer Relations Executive | Real Estate (India)
🏢 Roswalt Realty
📍 India