Job Description:
To handle all claims related incoming calls on support number and make Outgoing calls to customers.
To keep track of missed calls and voice mails on panel and co-ordinate with those customers and calling back the missed call customers.
To register complaints with brand customer care regarding product breakdown and follow up from start to end for proper closure of the claim case.
Co-ordination with customers and service centres for appointments, repairs estimates, complaints resolution and follow up with service centres for GST/IGST invoices.
Co-ordination with customers, registered service partners and technicians for product repairs on timely basis.
Timely status update of each opened / In process / closed claim case on excel/google sheet where ever required.
To arrange pickups (Reverse + Forward) from sellers, customers, clients in co-ordination with logistics partners.
To handle backend operations, data management, data analysis as per Organisation’s requirements.
Qualification: -
Graduate (Must)
Experience: -
4 years relevant
📌 Assistant Manager Customer Support / Sr. Customer Support Executive (India)
🏢 WideCare
📍 India
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.