Bengaluru, Karnataka
Job Summary

Job Description – Reporting & Analytics Analyst (L1) Role: Reporting & Analytics Analyst (L1) Purpose of the Role Support reporting, analytics, and data-driven insights for IT Service Management operations. The role will focus on ServiceNow reporting, ticket analytics, Power BI dashboards, operational reporting, and identifying opportunities for effort reduction and process improvement. Key Responsibilities Create, maintain, and enhance ServiceNow reports and dashboards. Analyze incident, service request, change, problem, and asset management data. Develop and maintain Power BI dashboards and visualizations. Generate daily, weekly, and monthly operational reports. Validate data accuracy and ensure reporting consistency. Identify trends, patterns, and improvement opportunities from ticket data. Support effort reduction and reporting automation initiatives. Work with delivery teams to understand reporting requirements and provide actionable insights. Assist in SLA, KPI, and operational performance reporting. Support management reviews with data analysis and presentations. Required Skills Good understanding of ServiceNow reporting and dashboard capabilities. Knowledge of Power BI report development and data visualization. Strong analytical and problem-solving skills. Experience working with ITSM data and ticketing platforms. Proficiency in Microsoft Excel (Pivot Tables, Lookup Functions, Charts). Ability to interpret data and present meaningful insights. Good communication and stakeholder management skills. Preferred Skills Knowledge of SQL and data querying. Experience with reporting automation and workflow improvements. Understanding of Incident, Request, Problem, Change, and Asset Management processes. Exposure to ServiceNow Performance Analytics is an added advantage. Experience L1: 1–3 years of experience in Reporting, Analytics, MIS, ServiceNow Reporting, or Power BI. Educational Qualification Bachelor's degree in Engineering, Computer Science, Information Technology, Statistics, Mathematics, or a related field. Key Competencies Analytical thinking Attention to detail Data interpretation Reporting and visualization Process improvement mindset Team collaboration and communication

Key Responsibilities

Job Description – Reporting & Analytics Analyst (L1) Role: Reporting & Analytics Analyst (L1) Purpose of the Role Support reporting, analytics, and data-driven insights for IT Service Management operations. The role will focus on ServiceNow reporting, ticket analytics, Power BI dashboards, operational reporting, and identifying opportunities for effort reduction and process improvement. Key Responsibilities Create, maintain, and enhance ServiceNow reports and dashboards. Analyze incident, service request, change, problem, and asset management data. Develop and maintain Power BI dashboards and visualizations. Generate daily, weekly, and monthly operational reports. Validate data accuracy and ensure reporting consistency. Identify trends, patterns, and improvement opportunities from ticket data. Support effort reduction and reporting automation initiatives. Work with delivery teams to understand reporting requirements and provide actionable insights.



Assist in SLA, KPI, and operational performance reporting. Support management reviews with data analysis and presentations. Required Skills Valuable understanding of ServiceNow reporting and dashboard capabilities. Knowledge of Power BI report development and data visualization. Strong analytical and problem-solving skills. Experience working with ITSM data and ticketing platforms. Proficiency in Microsoft Excel (Pivot Tables, Lookup Functions, Charts). Ability to interpret data and present meaningful insights. Good communication and stakeholder management skills. Preferred Skills Knowledge of SQL and data querying. Experience with reporting automation and workflow improvements. Understanding of Incident, Request, Problem, Change, and Asset Management processes. Exposure to ServiceNow Performance Analytics is an added advantage. Experience L1: 1–3 years of experience in Reporting, Analytics, MIS, ServiceNow Reporting, or Power BI. Educational Qualification Bachelor's degree in Engineering, Computer Science, Information Technology, Statistics, Mathematics, or a related field. Key Competencies Analytical thinking Attention to detail Data interpretation Reporting and visualization Process improvement mindset Team collaboration and communication

Skill Requirements

Job Description – Reporting & Analytics Analyst (L1) Role: Reporting & Analytics Analyst (L1) Purpose of the Role Support reporting, analytics, and data-driven insights for IT Service Management operations. The role will focus on ServiceNow reporting, ticket analytics, Power BI dashboards, operational reporting, and identifying opportunities for effort reduction and process improvement. Key Responsibilities Create, maintain, and enhance ServiceNow reports and dashboards. Analyze incident, service request, change, problem, and asset management data. Develop and maintain Power BI dashboards and visualizations. Generate daily, weekly, and monthly operational reports. Validate data accuracy and ensure reporting consistency. Identify trends, patterns, and improvement opportunities from ticket data. Support effort reduction and reporting automation initiatives. Work with delivery teams to understand reporting requirements and provide actionable insights. Assist in SLA, KPI, and operational performance reporting. Support management reviews with data analysis and presentations. Required Skills Good understanding of ServiceNow reporting and dashboard capabilities. Knowledge of Power BI report development and data visualization. Strong analytical and problem-solving skills. Experience working with ITSM data and ticketing platforms. Proficiency in Microsoft Excel (Pivot Tables, Lookup Functions, Charts). Ability to interpret data and present meaningful insights. Valuable communication and stakeholder management skills.



Preferred Skills Knowledge of SQL and data querying. Experience with reporting automation and workflow improvements. Understanding of Incident, Request, Problem, Change, and Asset Management processes. Exposure to ServiceNow Performance Analytics is an added advantage. Experience L1: 1–3 years of experience in Reporting, Analytics, MIS, ServiceNow Reporting, or Power BI. Educational Qualification Bachelor's degree in Engineering, Computer Science, Information Technology, Statistics, Mathematics, or a related field. Key Competencies Analytical thinking Attention to detail Data interpretation Reporting and visualization Process improvement mindset Team collaboration and communication

Other Requirements

Job Description – Reporting & Analytics Analyst (L1) Role: Reporting & Analytics Analyst (L1) Purpose of the Role Support reporting, analytics, and data-driven insights for IT Service Management operations. The role will focus on ServiceNow reporting, ticket analytics, Power BI dashboards, operational reporting, and identifying opportunities for effort reduction and process improvement. Key Responsibilities Create, maintain, and enhance ServiceNow reports and dashboards. Analyze incident, service request, change, problem, and asset management data. Develop and maintain Power BI dashboards and visualizations. Generate daily, weekly, and monthly operational reports. Validate data accuracy and ensure reporting consistency. Identify trends, patterns, and improvement opportunities from ticket data. Support effort reduction and reporting automation initiatives. Work with delivery teams to understand reporting requirements and provide actionable insights. Assist in SLA, KPI, and operational performance reporting. Support management reviews with data analysis and presentations. Required Skills Good understanding of ServiceNow reporting and dashboard capabilities. Knowledge of Power BI report development and data visualization. Strong analytical and problem-solving skills. Experience working with ITSM data and ticketing platforms. Proficiency in Microsoft Excel (Pivot Tables, Lookup Functions, Charts). Ability to interpret data and present meaningful insights. Good communication and stakeholder management skills. Preferred Skills Knowledge of SQL and data querying. Experience with reporting automation and workflow improvements. Understanding of Incident, Request, Problem, Change, and Asset Management processes. Exposure to ServiceNow Performance Analytics is an added advantage. Experience L1: 1–3 years of experience in Reporting, Analytics, MIS, ServiceNow Reporting, or Power BI. Educational Qualification Bachelor's degree in Engineering, Computer Science, Information Technology, Statistics, Mathematics, or a related field. Key Competencies Analytical thinking Attention to detail Data interpretation Reporting and visualization Process improvement mindset Team collaboration and communication

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📌 Engineer - Microsoft PowerBI,Windows Powershell, Python (India)
🏢 HCLTech
📍 India