Customer Interaction: Answer calls, emails, and chats, providing accurate information and guidance. Problem Resolution: Identify customer needs, troubleshoot issues, resolve complaints, and escalate complex problems when necessary. Information Management: Update customer records, process orders/payments, and log interactions in the CRM system. Sales & Support: Provide product details, suggest relevant products (upselling/cross-selling), and ensure customer satisfaction. Process Improvement: Contribute feedback on common issues to management to improve services and processes. Performance Metrics: Meet individual and team targets for call volume, resolution time, and customer satisfaction.
Job Types: Full time, Fresher
Pay: ₹22,000.00 - ₹31,706.53 per month
Work Location: In person
📌 Call Center Executive (India)
🏢 Cosmic Byte
📍 India
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