Job Information

Number of Positions

1

Department Name

Operations

Industry

Engineering

Experience Required

Maximum 10 Years

Qualification

B. Arch/ BE Civil/ Mechanical

City

Pune

State/Province

Maharashtra

Zip/Postal Code

411046

Job Description

- Quality Strategy & Governance
- Develop and execute the annual Quality Excellence roadmap aligned with business objectives.
- Establish enterprise-wide quality standards, frameworks, policies, and governance mechanisms.
- Lead Quality Management System (QMS) implementation and continuous improvement aligned with ISO 9001.
- Ensure compliance with customer requirements, industry standards, and regulatory obligations.
- Conduct Management Review Meetings (MRMs) and report quality performance to leadership.
- Build and maintain a quality culture across all business units.

Success Metrics

- QMS Compliance Score
- Audit Closure Effectiveness
- Quality Maturity Index
- Customer Quality Rating

________________________________________

- Delivery Quality Assurance
- Ensure all engineering deliverables meet customer specifications, quality standards, and project requirements.
- Drive First Time Right (FTR) initiatives across all service lines.
- Establish robust quality review frameworks and stage-gate controls.
- Define acceptance criteria, quality checkpoints, and review methodologies.
- Lead quality risk assessments for critical projects.

Success Metrics

- First Time Right %
- Defect Density
- Rework %
- Escaped Defects
- Customer Complaints

________________________________________

- Process Excellence & Continuous Improvement
- Lead Lean Six Sigma initiatives across departments.
- Facilitate DMAIC projects focused on productivity, cycle time reduction, quality enhancement, and cost optimization.
- Identify process bottlenecks and drive standardization.
- Establish Continuous Improvement (CI)



pipelines and Kaizen programs.
- Quantify business advantages from improvement projects.

Success Metrics

- Number of CI Projects Completed
- Productivity Improvement %
- Process Cycle Time Reduction
- Cost Savings Generated

________________________________________

- Customer Quality & Voice of Customer
- Serve as the primary quality interface for strategic customers.
- Lead customer quality reviews and quality governance meetings.
- Analyse Voice of Customer (VOC) data and customer feedback trends.
- Develop action plans to address recurring customer concerns.
- Support Sales and Operations during client audits and quality assessments.

Success Metrics

- Customer Satisfaction Score (CSAT)
- Net Promoter Score (NPS)
- Client Escalations
- Customer Retention Impact

________________________________________

- Data Analytics & Quality Intelligence
- Develop quality dashboards, scorecards, and executive reports.
- Establish predictive quality analytics using quality and operational data.
- Monitor KPIs related to quality, productivity, efficiency, and customer satisfaction.
- Drive data-based decision-making across the organization.
- Ensure integrity and governance of quality-related data.

Success Metrics

- Dashboard Adoption
- Reporting Accuracy
- Predictive Quality Insights Generated
- KPI Achievement Rate

________________________________________

- Operational Excellence & Cost of Quality Management
- Measure and reduce Cost of Poor Quality (COPQ).




- Monitor quality-related productivity losses and rework costs.
- Collaborate with Operations to improve utilization and delivery efficiency.
- Drive operational excellence initiatives across engineering delivery teams.

Success Metrics

- COPQ Reduction
- Rework Cost Reduction
- SLA Compliance
- Delivery Efficiency Improvement

________________________________________

- Automation & Digital Quality Transformation
- Identify opportunities to automate quality checks and review processes.
- Collaborate with Technology teams on AI-assisted quality validation and workflow automation.
- Implement digital quality tools and quality management platforms.
- Promote innovation in quality practices.

Success Metrics

- Automated Quality Checks Implemented
- Manual Review Effort Reduction
- Process Automation Savings

________________________________________

- Training, Capability Building & Quality Culture
- Develop organization-wide quality competency frameworks.
- Conduct quality awareness, Six Sigma, and process excellence training programs.
- Mentor quality auditors, reviewers, and quality champions.
- Drive employee engagement in continuous improvement initiatives.
- Create a culture of accountability, ownership, and excellence.

Success Metrics

- Training Coverage %
- Quality Certification Achievement
- Employee Participation in CI Programs
- Internal Quality Culture Score

________________________________________

- Risk Management & Compliance
- Maintain organizational risk registers related to quality and delivery.
- Lead root cause investigations and CAPA implementation.
- Ensure readiness for internal, customer, and external audits.
- Drive preventive quality practices and risk mitigation programs.

Success Metrics

- Audit Findings Closure Rate
- Repeat Non-Conformities
- Risk Mitigation Effectiveness
- CAPA Closure Timeliness

📌 Quality Manager (Pune)
🏢 Indovance
📍 Pune