Job Description – IT Support Engineer

Job Title: IT Support Engineer

Experience: 0–5 Years

Employment Type: Full-Time

Location: Bangalore, Mumbai, Chennai, Pune, Hyderabad, Delhi, Gurugram

Salary: ₹4–10 LPA

Notice Period: Immediate to 30 Days Preferred

About The Role

We are seeking a dedicated and customer-oriented IT Support Engineer to provide technical support for hardware, operating systems, networking, and end-user devices. The ideal candidate should have strong troubleshooting skills and the ability to resolve technical issues efficiently while ensuring excellent user satisfaction.

Key Responsibilities

- Install, configure, and maintain desktops, laptops, printers, and peripheral devices.
- Provide technical support for Windows, Linux, and macOS operating systems.
- Diagnose and resolve hardware, software, and networking issues.
- Configure and troubleshoot LAN, WAN, Wi-Fi, VPN, DNS, DHCP, and TCP/IP connectivity.
- Install and update operating systems, drivers, antivirus software, and business applications.
- Manage user accounts, passwords, and permissions through Active Directory or similar tools.
- Respond to incidents and service requests using IT ticketing systems while meeting SLA requirements.
- Perform routine system maintenance, backups, and hardware upgrades.
- Support video conferencing systems, email clients, and collaboration tools.
- Document issues, resolutions, and technical procedures in the knowledge base.
- Coordinate with vendors and internal teams for hardware replacements and advanced issue resolution.
- Ensure compliance with IT security policies and best practices.

Required Skills

- Strong knowledge of computer hardware and peripheral devices.
- Good understanding of Windows, Linux, and macOS operating systems.
- Knowledge of networking concepts including TCP/IP, DNS, DHCP, LAN, WAN, Wi-Fi, and VPN.
- Hands-on experience with hardware troubleshooting and system diagnostics.




- Familiarity with Microsoft Office 365 and email configuration.
- Basic understanding of Active Directory and user management.
- Experience using ticketing tools such as ServiceNow, Jira, Freshservice, or ManageEngine is an advantage.
- Excellent troubleshooting and analytical skills.
- Strong communication and customer support abilities.

Preferred Skills

- Knowledge of ITIL processes and service management.
- Basic understanding of cloud platforms such as Microsoft Azure or AWS.
- Familiarity with endpoint security, antivirus solutions, and device management tools.
- Exposure to remote desktop tools and remote troubleshooting.
- Certifications such as CompTIA A+, Network+, Microsoft Certified, or CCNA are an added advantage.

Educational Qualification

- Bachelor's degree or Diploma in Computer Science, Information Technology, Electronics, or a related discipline.
- Relevant technical certifications will be considered an added advantage.

What We Offer

- Competitive salary package (₹4–10 LPA).
- Performance-based incentives and annual salary reviews.
- Health insurance and employee wellness benefits.
- Learning and certification reimbursement programs.
- Opportunity to work with enterprise IT infrastructure and modern technologies.
- Collaborative work setting with experienced IT professionals.
- Clear career progression into System Administration, Network Engineering, Cloud Support, or Infrastructure Management.

Preferred Candidate Profile

- 0–5 years of experience in IT Support, Desktop Support, Technical Support, or Help Desk roles.
- Freshers with strong technical knowledge and excellent communication skills are encouraged to apply.
- Ability to troubleshoot issues independently and provide timely resolutions.
- Willingness to work in rotational shifts if required.
- Candidates with an Immediate to 30-day notice period will be preferred.
- Willing to work from the office or in a hybrid work environment based on business requirements.

Apply Now: (phone hidden) (WhatsApp)

Skills: troubleshooting,hardware,os,networking,operating systems

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