We are looking for a proactive and customer-focused Logistics Coordinator to manage delivery-related tickets and ensure timely resolution by coordinating with customers, internal teams, and logistics partners. This role is ideal for candidates who enjoy problem-solving, communication, and working in a fast-paced operations environment.
Key Responsibilities
- Manage internal and external logistics support tickets from creation to closure.
- Coordinate with customers regarding delivery status, delays, address updates, and rescheduling requests.
- Liaise with courier partners to resolve delivery exceptions, NDRs, delayed shipments, RTOs, and other logistics issues.
- Follow up with internal teams including Warehouse, Dispatch, Customer Support, and Technology for timely resolution of operational issues.
- Track and monitor open tickets to ensure all issues are resolved within defined SLAs.
- Maintain accurate records of customer interactions, courier updates, and ticket resolutions.
- Escalate unresolved or critical issues to the Logistics Lead for timely intervention.
- Prepare daily reports on pending tickets, ageing, courier performance, and issue resolution.
- Ensure a high level of customer satisfaction through timely communication and proactive follow-ups.
- Support continuous improvement initiatives by identifying recurring issues and suggesting process enhancements.
Required Skills
- Good verbal and written communication skills.
- Strong customer service orientation.
- Ability to coordinate with multiple stakeholders simultaneously.
- Good problem-solving and follow-up skills.
- Basic knowledge of Microsoft Excel and Google Sheets.
- Ability to work under pressure while maintaining accuracy.
- Knowledge of courier operations or e-commerce logistics will be an added advantage.
Qualifications
- Graduate in any discipline.
- 0–2 years of experience in customer support, logistics, operations, or back-office coordination.
- Fresh graduates with excellent communication and coordination skills are encouraged to apply.
Preferred Attributes
- Positive attitude and willingness to learn.
- Strong ownership and accountability.
- Detail-oriented with good organizational skills.
- Team player with excellent interpersonal skills.
- Ability to multitask in a fast-paced environment.
Why Join Us?
- Opportunity to build a career in D2C and e-commerce logistics.
- Hands-on exposure to courier operations and customer experience management.
- Learning and growth opportunities within a rapidly growing organization.
- Cooperative and performance-driven work environment.