SME - Problem Management, ServiceNow (India)

SME - Problem Management, ServiceNow (India)

05 Aug
|
HCLTech
|
India

05 Aug

HCLTech

India

Others, Uttar Pradesh
Job Summary

ITIL & Problem Management governance\\r\\n* Root Cause Analysis & trend analytics\\r\\n* Self-motivated, who takes initiatives to approach respective stakeholders, provide help to respective stakeholders and provide best quality RCA.\\r\\n* Stakeholder & cross-team leadership\\r\\n* SLA/KPI-driven performance\\r\\n* Tooling (ServiceNow, dashboards)\\r\\n* Risk & service impact management

Key Responsibilities

Root Cause Analysis

Skill Requirements

Problem Management, ITIL, ServiceNow

Other Requirements

ServiceNow

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📌 SME - Problem Management, ServiceNow (India)
🏢 HCLTech
📍 India

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