Overview

We are looking for Customer Service Associates to serve as the first point of contact for our customers. The role involves handling inbound customer inquiries, troubleshooting product-related issues, and delivering an exceptional customer experience. You will work closely with Product, Program, and Engineering teams to resolve issues and drive continuous improvements.

Key Responsibilities

Customer Support

- Respond to customer inquiries through email, chat, and ticketing systems.
- Triage, troubleshoot, and resolve product-related issues.
- Escalate complex technical issues to the Engineering team with clear documentation.
- Follow up with customers to ensure complete issue resolution.

Customer Experience

- Deliver a high level of empathy and professionalism in every customer interaction.
- Identify recurring issues and recommend improvements to reduce support volume.
- Create and maintain help center articles, FAQs, and support documentation.

Operations & Process





- Track support metrics such as response time, resolution time, and CSAT.
- Contribute to improving support workflows and operational playbooks.
- Collaborate with Product and Engineering teams to share customer feedback and insights.

Required Skills & Qualifications

Must Have

- 1–3 years of customer support or customer-facing experience.
- Excellent written and verbal communication skills.
- Robust problem-solving and troubleshooting abilities.
- Highly organized with strong attention to detail.
- Ability to thrive in a fast-paced and ambiguous environment.

Preferred

- Experience with ticketing/support tools.
- Experience supporting customers in the construction or finance domains.
- Basic technical knowledge (SQL, APIs, or debugging workflows).
- Experience creating help center or knowledge base content.

📌 Customer Service Associate (Bengaluru)
🏢 SID Global Solutions
📍 Bengaluru