Technical Support Manager (Mumbai)

Technical Support Manager (Mumbai)

05 Aug
|
Acura Solution
|
Mumbai

05 Aug

Acura Solution

Mumbai

Job Description:

Job Description:

 Analyzing 811 Operations (including Card, SA, CA, MB App) and recommending
actions to improve system performance & customer experience
 Liaise with key stakeholders for implementation of solutions
 Acting as prime point of escalation for 811 operations & queries
 Conducting regular reviews of customer journey, Card issuance – identifying
trends and recommending actions
 Support risk assessments, interpret results & lead remediation

📌 Technical Support Manager (Mumbai)
🏢 Acura Solution
📍 Mumbai

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