Job Description

Roles & Responsibilities:
● Take ownership of field revenue streams, plan for their success, support them with
KPIreporting, performance management and guide them to hit organization goals
● Drive solutions by liasoning with revenue operations teams, enablement teams & solutioning
teams to improve customer experience & drive revenue growth.
● Provide the management team with actionable insights consistently by processing data
&analysing; them after removing outliers & inconsistencies.
● Operate autonomously within the team, driving informed decisions with
accountability;contributing effectively to the team's overall goals
● Create, maintain, and present documentation, including: SOPs, rules of engagement, and




process workflows to ensure adherence to internal policies
● Proactively define and execute projects spanning systems, data management, and business
process automation to improve operational efficiency, reduce errors, and minimize wasted
cycles
● Manage global stakeholder communication across multiple lines of business/time zones by
establishing transparent communication channels.
● Encourage stakeholders to think big in developing or redesigning processes and systems
that can create transformational business impact

📌 Senior Business Analyst (Chennai)
🏢 FreshWorks
📍 Chennai