Job Description

Purpose of the Position:
The Assessor reviews warranty claims and authorizations for dealers, and is the market language expert of the team, being in direct contact with the network and the customer’s representatives.
Duties &
Responsibilities:
Main duty is to succeed at the following tasks:
• Assess submitted claims on OEM systems and liaise with and where required the Retailers and partners via ticketing system
• Analyse data received from Retailers, partners and ensure that all data is aligned with all the correct processes, technical bulletins and campaigns
• Proactively find all relevant data and identify clearly the reasons for accepting, amending or rejecting claims
• Administer the necessary documentation to support the claims
• Write, share and circulate data to the relevant recipients when required
• Liaise with relevant parties on Case Histories, trends and analysis
• Liaise with Team Leader in case of uncertainties in line with the Escalation Process
• Assess claims and authorizations in line with KPIs described in SLA

📌 Warranty Assessor (Chennai)
🏢 MSX INTERNATIONAL
📍 Chennai