Work mode: Work from officeJoining: ImmediateLocation: Pune, MaharashtraTimings: 5 PM to 3 AM IST — 5 Days WorkingAtica GlobalAtica is a leading, tech-first remote sales & revenue management company for hotels and hotel operators in the US, enabled by a unified tech-led solution. We're a startup, backed by some of the top investors in the country including Titan Capital and DIBS. Key ResponsibilitiesTask Oversight: Ensure the team's daily work RFP responses, PMS entries, CRM updates, and report generation is completed accurately and within the expected turnaround time (TAT)Quality Control: Spot-check completed work daily to catch errors before they reach hotels or the sales team, and fix the underlying process when the same mistake keeps recurringSOP Ownership: Maintain and update the standard operating procedure for each task type, and make sure every associate and team lead is working to the same standardPerformance Tracking: Monitor accuracy and TAT numbers daily at the individual and team level; keep error rates low and turnaround consistently within targetMonthly Scoring: Run the monthly performance/variable-pay scoring process end to end pull the data, validate it, and confirm final numbers with Finance on timeTeam Leadership: Manage and coach team leads, set daily task priorities, and redistribute work when volumes spike or someone's on leaveIssue Resolution:



Be the first point of contact when something goes wrong a wrong entry, a missed deadline trace the root cause, get it corrected, and prevent it from repeatingTool & Process Improvement: Improve how the team uses CRM, reporting platforms (e.G. Metabase), and internal tools (e.G. Appsmith) to work faster and with fewer errorsCross-Functional Coordination: Work with the Sales team to keep RFP requirements clear and make sure PMS/CRM data stays consistent with what's been committed to hotels and clientsTeam Development: Coach associates and team leads whose accuracy or TAT has slipped, and build a team that keeps improving with low attritionRequirements3–6 years in operations, back-office, or data-processing roles, with hands-on experience managing a team or team leadsHigh attention to detail comfortable being accountable for the accuracy of high-volume, precision-driven workComfortable using data and reporting tools to track performance, not just gut callsClear communicator who can hold a team accountable to a quality and turnaround standardAble to work the 5 PM–3 AM shift out of our Pune officeNice to HaveExperience in hospitality, hotel operations, or hotel distribution systems (PMS, RFP platforms)Prior experience in a data-entry or back-office workplace with strict accuracy/TAT targets

📌 Operations Manager (Hospitality/Travel) (Pune)
🏢 Atica Global
📍 Pune