Job DescriptionRoles and Responsibilities :-- Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.- Review cases with FOS / TL and work assignment basis the disposition code.- Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.- Receipt book & Repo kits allocation and auditing periodically- Agency billing closure within 60 days of the work completed month.- Ensuring prior approvals in repo cases & helping the agency manage repo related issues.- Handling collection/repo related customer service issues/escalations.- Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.- BKT resolution with agency and FOs level need to be tracked & reviewed.- Flow rates to next BKT needs to be restricted on the location you are handling.- Remove the non-performing FOs and recruitment the fresh team and train as and when required.- CRM queries needs to be closed as per the TAT assigned.- RCU audit queries must be reverted before TAT and implementation of committed action at field level.- Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.- HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.- HHT not working need to be informed to IT team for need of support.Candidate Profile Required- Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV- Experience in managing collection agencies- Excellent data management skills- Individual Performer

📌 Collection Manager - Two Wheeler Loans - Soft Bkt (Tirunelveli)
🏢 Skill Lab Services
📍 Tirunelveli