Organization Type : Hospitality Chain
Job Location: Kharghar, Navi Mumbai
5 Days working (Week Off can be Mid week or Weekend as per roster)
Education : BSc degree in Hospitality Management, Tourism, Business Administration or relevant field

Key Responsibilities

- Respond promptly to guests inquiries via phone, email, WhatsApp, and other communication platforms.
- Handle inbound enquiries timely.
- Coordinate with reservations, operations, and housekeeping teams to provide accurate updates and information.
- Manage daily positions & check for overbooking/cancellations via PMS and ensure all necessary arrangements are communicated clearly.
- Maintain accurate records of guest communications, bookings, and transactions.
- Address queries,



issues resolutions or special requests with empathy and professionalism, escalating when necessary.
- Monitor and update internal logs and databases to ensure all information is up to date.
- Assist in administrative tasks such as email follow-ups, document preparation, and report generation.

Job Type: Full-time

Pay: ₹20,000.00 - ₹35,000.00 per month

Advantages:

- Cell phone reimbursement
- Paid sick time
- Paid time off
- Provident Fund

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Language:

- English (Required)

Work Location: In person

📌 Reservation Executive (India)
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📍 India