Validate customer cease request in CFD portal
Check all the customer details are available in our provisioning inventories.
Log the A-ref in SFDC / CFD and submit the request
Creating cease order form with all mandatory information. (like Requestor, Customer Contact, Circuit reference, other associated references, Billing ref & Customer required date)
Analyze and validate the order form and raise cease order based on the provisioning system.
Perform and execute soft cease and Hard cease for transmission end.
Recover the Vodafone kit (Radio/Router / ADVA or Mux) from Customer end.
Update the customer details in service and network inventories
Handling escalations & resolving planning related issues
Should keep good quality of work, maintain data integrity
Quick response to customer queries
Co-ordinating with the Project managers in providing solution to complex situations.
New Process UAT/NPD support and training the team as required New Joiners training and Assessment
Identification of process improvement areas and volunteer for recent initiatives
Minimum Qualifications & Experience
- Non-Graduate and equivalent experience. 1-2 Years experience
Key Responsibilities
1. Maintain daily activities and routines.
2. Ensure SLA are achieved and work proactively to maintain the same.