Description: We are hiring motivated, convincing, and detail-oriented Collection Executives to manage outbound recovery calls across India. In this role, you will interact directly with borrowers to ensure timely loan repayments while maintaining strong customer relationships and adhering to RBI collection guidelines and professional telephone etiquette.
Responsibilities
Make outbound calls to existing customers across India regarding overdue loan payments.
Remind and educate customers about pending dues, repayment schedules, and the impact of late payments.
Negotiate payment plans, obtain repayment commitments, and resolve queries or disputes professionally.
Maintain accurate call records, repayment commitments, and status updates in the system.
Follow RBI collection guidelines and maintain professional telephone etiquette at all times.
Meet daily, weekly, and monthly collection targets assigned by team leads.
Qualifications
Education: Minimum Higher Secondary (10+2) or any graduate.
Experience:
Freshers with good communication skills are welcome; 6 months to 2 years of tele-collection or BPO experience is a strong plus.
Languages: Fluency in Hindi and Gujarati is required; basic understanding of English is preferred.
Basic knowledge of MS Excel and general computer usage.
Skills
Communication Skills
Negotiation
Persuasion
Active Listening
Customer Service
Telecalling
Outbound Calling
Debt Collection
RBI Compliance
Microsoft Excel
Microsoft Office
Computer Literacy
Telephone Etiquette
Data Entry
Time Management
Problem Solving
Conflict Resolution
CRM Software
Target Achievement
Relationship Management
Attention to Detail
Fluent Hindi
Fluent Gujarati
What We Offer
Attractive monthly performance incentives.
Convenient office location near Vastrapur Lake / Alpha One Mall.
Supportive team setting with career growth opportunities within the NBFC.