- Make outbound calls to prospective and existing customers.
- Answer incoming customer calls and respond to inquiries professionally.
- Explain products or services and persuade customers to make a purchase or book an appointment.
- Generate leads and identify potential customers.
- Follow up with customers regarding inquiries, payments, or pending orders.
- Maintain accurate records of customer interactions in the CRM or database.
- Achieve daily, weekly, and monthly calling and sales targets.
- Handle customer complaints and resolve issues or escalate them to the appropriate department.
- Build and maintain positive customer relationships.
- Schedule appointments or meetings for the sales team when required.
- Update customer information and prepare call reports.
- Stay informed about company products, services, offers, and policies.
- Ensure compliance with company guidelines and maintain customer confidentiality.