Location: Kandivali, Mumbai

Experience: 5+ years

Key Responsibilities:

- Manage end-to-end operations for gift cards, rewards, vouchers, and loyalty programs.
- Coordinate with aggregators, brands, and partners for onboarding, product listings, and operational support.
- Maintain and update gift card catalogues, pricing, inventory, and promotional offers.
- Monitor wallet balances, transactions, and redemption activities to ensure smooth operations.
- Identify, evaluate, and onboard new gift card brands/stores for C2C and B2C platforms while ensuring business alignment
- Handle daily, weekly, and monthly reconciliations with partners and internal teams.
- Monitor chargebacks, fraud cases, and transaction-related issues while implementing corrective actions to minimize risks and losses.
- Work closely with business,



finance, technology, and customer support teams to streamline processes.
- Prepare operational reports, MIS, and performance dashboards.
- Ensure operational compliance and accuracy across all reward and gift card programs.

Requirements

- Experience in Operations, Loyalty, Rewards, Gift Cards, FinTech, E-commerce, or Partnerships.
- Proficiency in Excel/Google Sheets and MIS reporting.
- Solid analytical, communication, and problem-solving skills.
- Experience with gift cards, rewards, loyalty programs, prepaid products, or digital commerce will be an added advantage.

📌 Sr Executive – Gift Cards Operations (India)
🏢 Pcpl
📍 India