Job Summary:

Seeking for individuals who are looking forward to make their career in managing the client directly and relationship management by showcasing their quick learning and multi-tasking abilities. This is a pilot process and offers tremendous opportunities to grow and roadmap to build the career.

Responsibilities

- Responsible for Taking inbound calls from customers in US and UK (International Voice/Semi-voice Process)
- Learn and practice on existing and recent products offered
- Client Relationship Management via direct interactions with the clients
- Thoroughly Learn functions of software and products offered to customers
- Co-ordinate with other departments to resolve customer queries and fulfil needs
- Complete all assigned customer tickets timely and ensure customer satisfaction
- Documentation of cases on the Portal and other efficiently use tools like – Word, Power Point and Excel

Qualifications

- At least 0-5 years' of relevant work experience
- Excellent phone etiquette and excellent verbal, written,



and interpersonal skills
- Ability to multi-task, organize, and prioritize work
- Ready to work in Rotational Shifts
- Graduate in any field

**Salary-Best in the Industry (Ranges between 25K-45K/month and allowances)

Additional Perks & Benefits:

- Meal Allowance
- Travel Allowance
- Night Shift Allowance
- Yearly Bonus
- Provident Fund (PF)

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹40,000.00 per month

Benefits:

- Paid sick time
- Provident Fund

Ability to commute/relocate:

- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Experience:

- International Voice Process: 1 year (Required)

Location:

- Ahmedabad, Gujarat (Required)

Shift availability:

- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)

Work Location: In person

📌 CSR (Customer Service Representative) (India)
🏢 GroundOps
📍 India