Customer Care Executive – Job Description

Job Title: Customer Care Executive

Job Summary:
A Customer Care Executive is responsible for handling customer inquiries, resolving complaints, providing product or service information, and ensuring customer satisfaction through effective communication and support.

Key Responsibilities

- Respond to customer queries via phone, email, chat, or social media.
- Resolve customer complaints and provide appropriate solutions.
- Maintain accurate records of customer interactions and transactions.
- Follow up with customers to ensure issues are resolved.
- Provide information about products, services, and company policies.
- Escalate complex issues to the appropriate department when necessary.
- Meet customer service performance targets and quality standards.
- Build and maintain positive customer relationships.

Required Skills





- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Valuable listening and interpersonal skills.
- Basic computer proficiency and familiarity with CRM software.
- Ability to work under pressure and handle multiple tasks.
- Customer-focused attitude and professional demeanor.

Qualifications

- High school diploma or bachelor's degree (preferred).
- Previous experience in customer service, call centers, or related roles is an advantage.
- Proficiency in English and local languages (if required).

Pay: ₹12,000.00 - ₹30,000.00 per month

Work Location: In person

📌 International voice Process (India)
🏢 Techno web solutions
📍 India