Job Description - Senior ServiceNow Developer / Tech Lead

Experience: 8-10 Years
Location: Pan India

Job Summary

We are looking for an experienced Senior ServiceNow Developer / Tech Lead with 8-10 years of hands-on experience in designing, developing, and delivering enterprise solutions on the ServiceNow platform. The ideal candidate should have solid expertise in ServiceNow development, ITSM processes, platform customization, integrations, technical leadership, and project delivery. The role requires leading development teams, driving platform enhancements, and ensuring high-quality ServiceNow implementations.

Key Responsibilities

- Design, develop, and implement scalable solutions on the ServiceNow platform.
- Configure and customize ServiceNow applications, workflows, forms, and platform components to support ITSM/ITIL processes.
- Lead technical delivery of ServiceNow projects from design through deployment.
- Develop and enhance ServiceNow modules including Incident, Problem, Change, CMDB, Service Catalog, Knowledge, SLA/SLM, and Service Portal.
- Build and maintain customizations using Business Rules, Client Scripts, Script Includes, UI Actions, UI Policies, UI Pages, Catalog Client Scripts, Email Scripts, Scripted Web Services, Events, Workflows, and Import Sets.
- Develop and maintain integrations using REST APIs, SOAP Web Services, and other integration technologies.
- Monitor platform health, performance, and compliance, and recommend optimization opportunities.
- Manage production deployments, update sets, system upgrades, maintenance, and instance cloning activities.




- Conduct code reviews, user story reviews, and ensure adherence to ServiceNow development best practices.
- Troubleshoot complex production issues, perform root cause analysis, and implement permanent fixes.
- Participate in sprint planning, backlog refinement, daily stand-ups, and Agile ceremonies.
- Collaborate with business stakeholders, process owners, and cross-functional teams to gather requirements and deliver solutions

Required Skills

- 8-10 years of recent hands-on experience in ServiceNow development.
- Strong expertise in ServiceNow platform design, configuration, and customization.
- Experience with ITSM modules including Incident, Problem, Change, CMDB, Service Catalog, Service Portal, and SLA/SLM.
- Hands-on experience developing Business Rules, Client Scripts, Script Includes, UI Actions, UI Policies, UI Pages, Catalog Client Scripts, Catalog UI Policies, Email Scripts, Scripted Web Services, Events, Workflows, and Import Sets.
- Strong knowledge of JavaScript and ServiceNow scripting.
- Experience developing REST and SOAP integrations with external systems.
- Experience managing technical delivery and leading ServiceNow development projects.
- Hands-on experience with production deployments, update set management, system upgrades, maintenance, and instance cloning.
- Strong troubleshooting, debugging, and root cause analysis skills.
- Experience conducting code reviews and user story reviews.
- Experience working in Agile/Scrum development environments.
- Excellent communication, stakeholder management, and problem-solving skills.

📌 ServiceNow ITSM - Lead (India)
🏢 WILLWARE TECHNOLOGIES PRIVATE
📍 India