Job Description:

Sales and Service Objectives

- Maximize sales performance to achieve given revenue targets of the branch and zone through liability products [Current / Savings / Term deposits], wealth management products and asset related products (secured, unsecured).
- Ensure effective Relationship Management by monitoring the movement of the top customers of the branch, devise and implement a customer acquisition and retention programme. Improve product per customer holding.
- Device strategies to counter competition and maximize market share in the Catchment area of the branch, by below the line activities and promotions.
- Provide support for new product launches, and champion recent sales initiatives.
- Collaborate with Segment to facilitate up- streaming of customers.




- Ensure employees are adequately trained on all products / processes and services facilitating first time resolution. Minimize rejections and customer complaints.
- Monitor customer satisfaction survey ratings, net promoter score or any other survey / feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service.
- Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking.
- Ensure PFM, teller and service managers’ productivity are at optimum levels.
- He / She is aware of bank’s Mis-selling and Sales Policies and ensure adherence all the times.

📌 IDFC First Bank / Branch Manager / Amritsar
🏢 Acura Solution
📍 Amritsar