Company Description KamelPay is a UAE-born fintech company providing secure, integrated payroll and payment solutions tailored to today's workforce. Founded in 2020, the company focuses on financial freedom and inclusion by giving businesses and employees instant, dependable access to essential financial services. KamelPay has received In-Principle Approval from the Central Bank of the UAE for top-tier Stored Value Facilities and Retail Payment Services licences, enabling it to offer a fully regulated, end-to-end payments platform aligned with UAE Vision 2030. Its solutions help businesses streamline payroll, vendor payments, expenses, and employee benefits, while empowering employees with timely salary access, digital wallets, cards, and simple money management tools. Recognized with the UAE Fintech: Financial Services award at the Middle East Technology Excellence Awards 2025, KamelPay is building a financial ecosystem that powers businesses and supports employees.
Role Description This is a full-time, on-site Customer Support Representative role based in Sahibzada Ajit Singh Nagar. The Customer Support Representative will handle incoming inquiries from customers via phone, email, and chat, provide clear and timely information about KamelPay products and services, and ensure issues are resolved efficiently. Daily responsibilities include troubleshooting account and transaction-related concerns, guiding customers through product features and processes,



and escalating complex cases to relevant internal teams when necessary. The role also involves documenting interactions in the support system, tracking recurring issues, and collaborating with product and operations teams to improve the overall customer experience. The representative will maintain service quality standards, contribute to knowledge base content, and support continuous improvement of support workflows.
Qualifications

- Strong Customer Support and Customer Service skills, with a focus on handling inquiries professionally and efficiently.
- Ability to drive Customer Satisfaction through empathy, proactive follow-up, and solution-oriented support.
- Excellent Communication skills, including clear spoken and written English, and the ability to explain technical or financial concepts in easy terms.
- Troubleshooting capabilities for resolving account, transaction, and technical issues, and identifying when to escalate cases.
- Previous experience in customer-facing roles, ideally in fintech, financial services, or technology-driven environments.
- Comfort working with CRM or ticketing tools and basic office software for documenting and tracking customer interactions.
- Strong attention to detail, reliability, and the ability to manage multiple inquiries in a fast-paced setting.
- Relevant diploma or bachelor's degree in business, finance, communications, or a related field is preferred.

📌 Customer Support Representative (Nagar)
🏢 Kamel Pay
📍 Nagar