Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : O9 Solutions
Good to have skills : NA
Minimum 12 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous interaction with different teams to understand system intricacies and deliver timely solutions that maintain business continuity and enhance system reliability.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Lead efforts to streamline support processes and improve response times.
- Mentor junior team members to develop their technical and problem-solving skills.
- Coordinate with stakeholders to prioritize and address system issues effectively.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in O9 Solutions.
- Robust analytical and troubleshooting abilities related to enterprise software environments.
- Experience in managing and supporting complex packaged application systems.
- Ability to communicate technical information clearly to diverse teams.
- Familiarity with incident management and problem resolution methodologies.
- Skilled in collaborating across multiple teams to deliver integrated solutions.
Additional Information:
- The candidate should have minimum 12 years of experience in O9 Solutions.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
📌 Application Support Engineer (Bengaluru)
🏢 Accenture
📍 Bengaluru
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