Work Schedule Standard (Mon-Fri) Environmental Conditions Office Manager Site Payments - FSP Discover Impactful Work Join our Functional Service Partnerships (FSP) Site Payments team, dedicated to delivering end-to-end Investigator Payments Management.

As Manager Site

Payments, you will lead a high-performing team through one of the most complex and critical phases of the clinical trial lifecycle. This role plays a vital part in the success of our FSP Business Unit (BU) by ensuring accurate, compliant, and timely investigator payments while driving operational excellence. As part of our diverse and collaborative team, you will have the opportunity to lead strategic initiatives, support key customer projects, and contribute to the continuous improvement of payment processes across global clinical trials.

A Day in the Life Line Manage and develop Site Payments teams, ensuring best-in-class delivery of investigator payments across assigned projects. Build, expand, and scale teams as business needs evolve, including supporting recruitment initiatives and representing Thermo Fisher Scientific at career events. Oversee project delivery to ensure customer expectations, contractual obligations, quality standards, and timelines are consistently met.

Proactively identify, manage, and mitigate project and operational risks to ensure business continuity. Review and approve employee time records, expense reports, and leave requests. Drive performance management through goal setting, coaching, mentoring, career development, performance reviews, and, when necessary, corrective actions.

Participate in recruitment activities, including interviews and development. Partner with senior leadership to analyze operational metrics, identify trends, implement process improvements, and support FSP Business Unit growth initiatives. Develop and maintain departmental policies, standard operating procedures, training materials, and other documentation.

Serve as a subject matter expert on cross-functional initiatives and workstreams. Perform quality control and approval activities, including site setup, investigator payments, milestone payments, budget entries,



contracted payees, reimbursements, site payment reconciliations, and payment issue resolution, as required.

Keys to Success: Education Master's degree, preferably in Finance or a related field.

Experience Experience in clinical trial Site Payments(More than 10 years) ,operational responsibilities and at least 2 years of people leadership experience.

Experience working within the Functional Service Provider (FSP) model is a strong advantage.

Experience with Site Payment platforms, EDC systems, financial systems, ticketing systems, and advanced Microsoft Excel. Demonstrated solution-oriented mindset with the ability to adapt to changing business needs. Knowledge, Skills & Abilities Excellent written and verbal communication skills, including fluency in English, with the ability to communicate effectively across diverse cultures and stakeholder groups.

Strong customer focus with exceptional problem-solving, collaboration, and stakeholder management skills, including establishing clear communication and escalation pathways. Outstanding organizational, planning, negotiation, presentation, and leadership skills, with proven experience coaching, mentoring, building high-performing teams, and resolving conflict effectively. Proven ability to manage multiple time-sensitive priorities while maintaining quality and attention to detail in a fast-paced environment.

Strong analytical capabilities with experience interpreting project and financial data, developing accurate forecasts, and identifying client-specific needs to design and implement tailored payment solutions. Excellent technical aptitude with the ability to quickly learn new systems; advanced proficiency in Microsoft Excel and experience with Site Payment platforms,



financial systems, ticketing systems, and EDC applications. Solid understanding of ICH Good Clinical Practice (GCP), applicable country regulations, tax requirements, and other regulatory requirements related to clinical trial payment management.

Thank you for your interest as you consider starting a recent career journey with us. As the world leader in serving science, our colleagues develop critical solutions through innovation—and build rewarding careers. Discover their extraordinary stories and connection to our Mission to enable our customers to make the world healthier, cleaner and safer.

Their work is a story of purpose. What story will you tell?

Thermo Fisher Scientific

Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them.

Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Thermo Fisher

Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.

📌 Mgr Site Payments - FSP (Mumbai)
🏢 U73100MH2004PTC144454 PPD Pharmaceutical Development India Private
📍 Mumbai