Skillset: SAP Service Delivery Manager

Experience: 15 - 25 Years

Job Location: Bangalore

Job Description:

Role Summary

SAP SDM responsible for end‑to‑end delivery and governance of SAP services (AMS / Projects / Enhancements) across customer accounts. The role acts as the primary interface between client stakeholders and delivery teams, ensuring SLA adherence, service quality, operational stability, and continuous improvement.

Key Skills & Competencies

Functional & Technical

- Solid SAP expertise (S/4HANA / ECC)
- Understanding of:
- SAP modules (SD/MM/FICO/PP etc.)
- SAP integrations (PI/PO, APIs, BTP)
- Knowledge of AMS and support models

Service Management

- ITIL processes (Incident, Problem, Change, Release)
- SLA/KPI governance and reporting




- Experience in ServiceNow or similar tools

Leadership & Soft Skills

- Stakeholder management & CXO engagement
- Strong communication & presentation skills
- Decision-making and problem solving
- Team leadership across global delivery models

Experience & Qualification

- 15 - 25 years overall experience
- Minimum 5+ years in SAP SDM / Delivery Manager role
- Proven experience in:
- SAP AMS & project delivery
- Multi-client / multi-geography engagements
- Preferred:
- PMP / ITIL Certification
- SAP certifications

Regards,

Bala

📌 SAP Service Delivery Manager (Bengaluru)
🏢 Career Soft Solutions
📍 Bengaluru