- Customer Complaint Management: Resolve escalated customer complaints quickly by coordinating with Relationship Managers and technical teams.
- Quality Audits & Checklists: Oversee dealership quality check parameters for current car deliveries and service jobs.
- PSF/PBF Compliance: Ensure 100% Post Sales Follow-up (PSF) and monitor team performance to boost SSI (Sales Satisfaction Index).
- Feedback System: Track and record customer feedback, ensuring no dissatisfaction issues remain unaddressed.
- Education: Graduate/Diploma with 1-5 years of experience in Customer Service or Quality, preferably in the automobile/auto-ancillary sector.
- Contact Person -Kshitija Shinde (HR) - +91-XXXXXXXXXX.
Pay: ₹45,000.00 - ₹50,000.00 per month
Benefits:
- Paid sick time
Work Location: In person
📌 Quality Customer Care Manager (India)
🏢 Velox Motors
📍 India
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