About the Role

We are building a SOC and NOC operation in Hyderabad and are hiring a Sr. Service Delivery Manager to lead this from the ground up.

This is a hands-on leadership role. You will own service delivery, SOC/NOC operations, team buildout, and client outcomes across a multi-client MSP workplace.

This is not a maintenance role. You will build, scale, and run the function.

What You Will Own

Service Delivery (MSP)

- Own SLAs, KPIs, and service performance across clients
- Lead client communication, reporting, and escalations
- Ensure delivery quality and consistency across engagements
- Drive continuous improvement across operations

SOC/NOC Operations

- Build and scale SOC and NOC from 0 to operational
- Define structure, shifts, and escalation paths
- Implement SOPs, runbooks, and incident response workflows
- Oversee monitoring, alerting, and incident management

Pre-Sales & Growth

- Support solutioning and client discussions
- Help define SOC/NOC and security service offerings
- Identify upsell and cross-sell opportunities

Team Leadership

- Hire, train, and scale SOC Analysts and NOC Engineers
- Set performance standards and accountability
- Build a strong, high-performing team

Hard Requirements (Do Not Apply If Missing)

- MSP or multi-client service delivery experience
- Experience building or scaling SOC/NOC operations
- Strong understanding of:
- SIEM, EDR, monitoring tools
- Networking, firewalls, infrastructure
- Cloud platforms (Azure,



AWS, or similar)
- Proven leadership managing technical teams
- Strong English communication for U.S. client interaction

Preferred Background

- 10–15+ years in infrastructure, cybersecurity, or managed services
- 5–8+ years in leadership roles
- Experience in pre-sales, delivery, and account growth
- Certifications: CISSP, CISM, ITIL, PMP, Azure, AWS, or similar

What We Will Evaluate

- Your ability to build SOC/NOC operations from scratch
- Your approach to incident response and escalation
- Your experience managing SLAs and client expectations
- Your ability to hire and scale teams
- Your communication with clients and leadership

Disqualifiers

- No MSP experience
- No SOC/NOC exposure
- No leadership or team-building experience
- Weak client communication

Success in This Role

- SOC/NOC fully operational with defined processes
- Team hired and performing within SLA targets
- Strong reporting and client communication
- Improved response times and service quality

To Apply

Submit:

- Resume
- Summary of SOC/NOC teams you’ve built or managed
- Tools and platforms you’ve worked with
- Your expected salary

Screening Requirement:
How would you build a SOC/NOC operation from 0 to operational within 90 days?

Job Types: Full-time, Permanent

Pay: From ₹90,000.00 per month

Benefits:

- Paid sick time
- Paid time off

Work Location: In person

📌 Sr. Service Delivery Manager (MSP) – SOC/NOC (India)
🏢 Technology Services
📍 India