We are seeking a proactive and empathetic Customer Support Executive to manage customer queries resolve issues and ensure a seamless post
-sales experience The ideal candidate should have excellent communication skills a customer-first mindset and the ability to handle pressure professionally Key Responsibilities

- Handle incoming customer queries via phone email Whats App and other platforms
- Provide accurate information about products services warranties and return policies
- Coordinate with internal teams warehouse service R D to resolve customer issues
- Maintain detailed records of customer interactions complaints and resolutions
- Follow up with customers to ensure their issues are resolved and they are satisfied
- Support order tracking replacement and refund-related queries
- Manage CRM software for logging support tickets and updating status




- Escalate complex issues to the relevant departments promptly
- Share weekly reports on customer satisfaction and support metrics
- Assist in collecting customer feedback and suggesting process improvements Required Skills
- Solid communication and interpersonal skills Hindi English mandatory
- Patience and problem-solving attitude
- Familiarity with CRM tools ticketing software and MS Office
- Ability to multitask and work under pressure
- Basic knowledge of e-commerce and logistics will be a plus Qualification
- Bachelor s degree in any field
- Minimum 1 year of experience in a customer service support role preferred ref updazz com

📌 Executive - Customer Support (1-3 Yrs) Jaipur (after-sales/customer Service)
🏢 Specular Business Services
📍 Jaipur