Key Responsibilities:

- Oversee the incident management process and collaborate closely with teams responsible for resolving Critical & High incidents.
- Review RCAs and work with relevant teams to implement measures that prevent recurring incidents.
- Act as an intermediary between stakeholders and responsible teams during incidents, keeping stakeholders informed and providing timely updates on incident status.
- Maintain and prioritize the backlog of Problem tickets.
- Build and review monthly reports on the number of incidents and key metrics.
- Be flexible with work timings as part of a GLOBAL team, requiring a high level of flexibility.
- Communicate incidents to stakeholders.
- Provide high-level information about the RCA.
- Identify and implement process improvement opportunities.
- Identify redundant or manual processes and guide the team to eliminate or automate them.
- Ensure high availability of servers.
- Drive frequent health check-ups.
- Have proven experience in IT service desk or incident management roles.
- Be experienced with ticketing systems and incident management tools.
- Have 3-4 years of overall experience with AEM (Operations & Maintenance).
- Possess a strong understanding of IT infrastructure, applications, and service management processes.
- Experience in managing multiple vendors, processes, and stakeholders.




- Exhibit strong verbal and non-verbal communication skills.
- Demonstrate a high degree of flexibility and good interpersonal skills.
- Show proactiveness and ownership.
- Be able to collaborate and communicate with external parties, including customers, vendors, and consultants.

Good to Have:

- Knowledge of AEM & AEMaaCS, Architecture, Infrastructure.
- Understanding of CI-CD Pipelines, Version controls, DevOps processes.
- Knowledge of CDN, Azure, Azure DevOps, SSLs is an additional advantage.
- Familiarity with Adobe Analytics, Target, Launch, Azure cloud is beneficial.
- Knowledge of Agile and ITIL Methodologies.

About 7N

Over decades, 7N has been part of several waves of digitalization. Today, our consultants work across industries and geographical borders to deliver the projects that define the recent digital realities. We offer a highly specialized portfolio of IT services and solutions delivered by the top 3% of IT professionals. Our expertise spans across many industries, providing digital transformation across all phases of the IT project life cycle.

By engaging early with 7N, you benefit from our experience and expertise when defining the project scope and strategic needs, and you gain flexibility to accommodate changing demands while maintaining control and ownership of IT development.

📌 AEM Consultant (India)
🏢 7N
📍 India