Job Title : Guest Relations Executive
Department : Service & Guest Relations
Reports To: Floor Manager
Location: Khaleez Restaurant , Tirur

Job Description:

To enhance the overall guest experience by providing warm, professional, and personalized service, handling guest interactions, feedback, and concerns effectively, and ensuring high levels of guest satisfaction in a multi-cuisine restaurant environment.

Key Responsibilities:

Guest Experience & Hospitality

- Welcome guests courteously and assist with seating arrangements.
- Ensure guests feel comfortable and attended to throughout their dining experience.
- Maintain a friendly, qualified, and service-oriented approach always.

Guest Interaction & Relationship Management

● Build positive relationships with regular and new guests.

● Handle guest queries, special requests, and preferences efficiently.

● Manage guest complaints professionally and ensure timely resolution.

Coordination with Service & Kitchen Team

● Coordinate with captains, servers, and kitchen team to ensure smooth service flow.

● Communicate guest feedback and special instructions to concerned departments.

● Support service staff during peak hours when required.

Feedback, Complaints & Reporting

● Collect guest feedback during and after service.

● Report complaints, suggestions, and compliments to the Restaurant Manager.





● Assist in implementing corrective actions to improve service quality.

Reservation & Seating Management

● Assist in managing reservations and walk-in guests.

● Ensure optimal table utilization while maintaining guest comfort.

● Handle special occasions such as birthdays, anniversaries, and VIP visits.

Hygiene, Grooming & SOP Compliance

● Maintain personal grooming and professional appearance as per company standards

● Ensure compliance with service SOPs, hygiene, and safety guidelines.

● Promote a positive brand image of the restaurant.

Qualifications:

Education: Graduate / Diploma in Hotel Management or related field

Experience: 1–3 years in Guest Relations / Service role in a restaurant or hospitality setup

Preferred: Experience in multi-cuisine or high-volume restaurants

Technical Competencies

- Guest handling & complaint resolution
- Reservation & seating coordination
- Service SOP knowledge
- Basic POS & reporting awareness

Behavioural Competencies

- Communication & interpersonal skills
- Professionalism & courtesy
- Team coordination
- Problem-solving ability
- Service-oriented attitude

If you are a highly motivated professional , Kindly share your updated resume

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

- Food provided
- Health insurance

Work Location: In person

📌 Guest Relations Executive (India)
🏢 Khaleez Restaurant and Hospitalities, calicut
📍 India