Work From Office role. Spoken Hindi required. Apply accordingly.
Knowledge of computer and Windows Operating System / Experience in handling Remote support tools like Teamviewer, AnyDesk, Ammy Admin, etc.
Resolve customer issues to meet Service SLAs. And keep high level of customer satisfaction.
Languages known: Hindi, English + any regional language
Education: Diploma/BE Electrical/Electronics/Any software support exposure will be added advantage.
Skills & Knowledge needed: Analysing, Troubleshooting, Handling of software or application issues, Learning, Listening & Probing skills and knowledge about Windows 7, 10 and other Operating systems troubleshooting, etc.
Job Duties
Identify customer issues, troubleshoot & provide online support swiftly.
Coordinate with field engineer and Process lead for field visit and ensure the calls are closed.
Proper adherence of CRM case documentation and maintenance of required data.
WFO role. Hindi fluency required. Apply accordingly.
📌 Technical Support Engineer – Remote Support (India)
🏢 ARIHANT MAXSELL TECHNOLOGIES
📍 India
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