Role description

Design, develop, and implement solutions using ServiceNow ITOM modules, including Event Management, Cloud Management, Service Mapping, Discovery, and Orchestration. Collaborate with stakeholders, IT teams, and business analysts to gather and understand requirements for IT operations automation and optimization. Develop and configure ITOM-related workflows, business rules, scripts, and integrations to automate operations, manage infrastructure, and monitor events. Configure and maintain service maps, event rules, monitoring tools, and integrations with external monitoring and management systems. Lead the development of custom solutions and enhancements in ServiceNow to improve IT operations, reduce manual tasks, and increase overall efficiency. Perform troubleshooting, root cause analysis, and problem resolution related to ITOM solutions and integrations. Guide and mentor junior developers, sharing expertise and best practices for ITOM module development. Ensure proper documentation for all custom developments, configurations, and system integrations. Work closely with cross-functional teams (e.g.,



ITSM, Cloud, DevOps) to ensure the seamless operation of ITOM-related workflows. Stay updated on current features, best practices, and innovations in ServiceNow ITOM, and incorporate them into ongoing development projects. Certifications: Must have CSA & CIS (ITSM & ITOM is mandatory) Certifications Senior Developer

Skills

ServiceNow, REST, Workflow Automation

About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

📌 Lead I - Enterprise Solutions (India)
🏢 UST
📍 India