Role: SEPG Associate

Location: Infopark, Kochi- WFO

Experience: 3 years

Role Summary

- Coordinate with Delivery, Enabling Functions, and Service Lines to ensure high-quality project delivery.
- Optimize and maintain the organization's Quality Management System (QMS).
- Ensure adherence to organizational processes, standards, and quality frameworks across teams.
- Drive continuous process improvement to enhance customer experience and delivery excellence.

Key Responsibilities

- Track compliance with organizational processes, standards, and quality frameworks.
- Monitor adherence to Quality Management System (QMS) policies and procedures.
- Prepare and circulate project dashboards, quality metrics, and compliance reports.
- Generate audit summaries and management reports for process performance review.
- Conduct and document project reviews, process audits, and quality assessments.
- Monitor corrective and preventive actions (CAPA) and ensure timely closure.
- Maintain version-controlled process documentation, SOPs, templates, and quality artifacts.
- Support internal and external audit preparation and ensure audit readiness.
- Facilitate process, quality, and compliance awareness sessions for project teams.
- Identify process gaps, deviations, and quality risks, and escalate them to management.




- Coordinate with cross-functional teams to drive process improvements and standardization.
- Assist in defining, implementing, and improving organizational quality initiatives.
- Collect, analyze, and interpret process metrics to support continuous improvement.
- Promote best practices in project management, quality assurance, and process compliance.
- Support organizational process improvement initiatives based on ISO and quality standards.

Required Skills

- Knowledge of Quality Management Systems (QMS) and ISO standards.
- Understanding of Project Management principles and methodologies.
- Solid documentation and reporting skills.
- Good analytical and statistical skills.
- Proficiency in Microsoft Excel, PowerPoint, and reporting tools.
- Excellent communication and stakeholder coordination skills.
- Attention to detail and strong organizational abilities.
- Ability to work collaboratively with cross-functional teams.

Preferred Skills

- Statistical analysis and data interpretation.
- Experience in process improvement initiatives.
- Exposure to quality frameworks such as ISO 9001, CMMI, or similar standards.
- Familiarity with audit processes and compliance management.

📌 SEPG Associate (Kochi)
🏢 G10X
📍 Kochi