City Head – Roles & Responsibilities

- Operations Management
- Manage end-to-end city logistics operations.
- Ensure timely pickups, deliveries, and service quality.
- Monitor daily operational KPIs and improve efficiency.
- Business Development
- Identify opportunities to expand business within the city.
- Develop and maintain relationships with key clients and partners.
- Drive revenue growth and achieve city-wise business targets.
- Team Leadership
- Lead and manage operations, sales, and support teams.
- Recruit, train, and mentor employees.
- Conduct regular performance reviews and ensure team productivity.
- Fleet & Vendor Management
- Manage fleet utilization and transportation partners.
- Ensure vehicle availability and operational readiness.
- Negotiate and maintain relationships with logistics vendors.
- Customer Relationship Management
- Ensure high customer satisfaction through excellent service.
- Resolve escalated customer complaints promptly.
- Monitor customer feedback and implement improvements.
- Financial Management
- Manage the city's operational budget.
- Control costs while maintaining service quality.
- Monitor profitability and prepare financial reports.
- Compliance & Safety
- Ensure adherence to company policies and legal regulations.
- Maintain safety standards across operations.




- Conduct regular audits and risk assessments.
- Performance Monitoring
- Track key performance indicators (KPIs) such as:
- On-Time Delivery (OTD)
- Order fulfillment rate
- Fleet utilization
- Cost per delivery
- Customer satisfaction
- Prepare and present MIS reports to senior management.
- Process Improvement
- Identify operational bottlenecks and implement corrective actions.
- Drive continuous improvement initiatives.
- Leverage technology to enhance operational efficiency.
- Strategic Planning
- Develop city-level business strategies aligned with company objectives.
- Analyze market trends and competitor activities.
- Plan capacity expansion and resource allocation.

Key Skills Required

- Leadership and team management
- Logistics and supply chain management
- Business development and client relationship management
- Financial and budget management
- Data analysis and MIS reporting
- Problem-solving and decision-making
- Negotiation and vendor management
- Robust communication and stakeholder management
- Operational excellence and process improvement

Pay: ₹30,000.00 - ₹50,000.00 per hour

Benefits:

- Cell phone reimbursement
- Flexible schedule
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 City Head (India)
🏢 Superliora logistics
📍 India