05 Aug
|
Zensar Technologies
|
India
05 Aug
Zensar Technologies
India
Mandatory exp/skills:
- Hands on exp. of designing and implementing technical solutions using Talkdesk CCaaS.
- Experience in integration of Talkdesk using the built-in and custom connectors (e.g. Zendesk).
- Strong understanding of REST APIs, JSON, OAuth/SAML, and iPaaS integration tools.
- Good understanding of the contact center fundamentals, SIP/VoIP, and skills-based routing rules
- Exp. in handling direct customer &/ product owner &/ partner - communication.
- Exp. in SCRUM set up, aware of the ceremonies.
- Strong process orientation, structured and well organized.
- Excellent communication skills, analytical, problem-solving skills and handling escalations.
Very valuable interpersonal skills, team management and leadership skills.
Nice to have exp/skills:
- Exp. of handling SA customers.
- Talkdesk Certification (Admin or Architect)
📌 Talkdesk Technical Lead/SME (India)
🏢 Zensar Technologies
📍 India