We are looking for an experienced Process Trainer to manage training delivery, improve agent performance, and support operational excellence across inbound and outbound processes.
Key Responsibilities
- Manage and maintain databases using Advanced Excel.
- Work efficiently with Pivot Tables, VLOOKUP, Conditional Formatting, COUNTIF, SUMIF, etc.
- Perform data analysis, number crunching, and create reports for internal and external stakeholders.
- Ensure accuracy, timeliness, and consistency of daily, weekly, and monthly reports.
- Stay organized and focused while managing multiple tasks.
Eligibility Criteria:
- Minimum Qualification: HSC Passed.
- 1–2 years of experience as an MIS Executive.
- Positive communication skills.
- BPO background is mandatory with MIS experience in the BPO industry.
Work Details
- Full Time
- Shift: Day shift/ rotational (depending on process)
Navi Mumbai
📌 MIS Executive (Inbound) (India)
🏢 One Point one solutions
📍 India
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