About the Company

At Interview Kickstart (IK), we help software engineers and tech professionals land jobs at the world's leading technology companies through industry-led training, mentorship, and career coaching. Our Student Success team plays a critical role in ensuring every learner has an exceptional experience throughout their learning journey.

About the Role

We're looking for a Associate, Customer Success who is passionate about customer success, learner engagement, and driving program completion while delivering an outstanding support experience.

Responsibilities

- Conduct onboarding calls with learners before their batch begins and ensure a smooth program start.
- Act as the primary post-sales point of contact throughout the learner journey.
- Track learner progress across multiple cohorts and proactively drive program completion.
- Build strong relationships with learners through regular check-ins and retention calls.
- Address learner concerns related to the program, platform, scheduling, and overall experience.
- Follow up with learners for feedback, testimonials, and reviews to improve customer satisfaction.
- Minimize dropouts and deferrals by proactively identifying challenges and providing timely guidance.
- Coordinate with internal teams including operations, mentors, career coaches, and support teams to resolve learner issues.
- Maintain accurate learner records, trackers, CRM updates, and reports using Google Sheets/Excel.
- Ensure a high-quality learner experience through calls, emails, chats, and other communication channels.
- Serve as the single point of contact (SPOC)



for assigned learners throughout the program lifecycle.

Qualifications

- 2+ years of experience in Customer Success, Student Success, Customer Support, Customer Service, or other customer-facing roles.
- Bachelor's degree in any discipline.

Required Skills

- Excellent verbal and written communication skills.
- Strong customer-first approach with empathy and problem-solving skills.
- Experience handling post-sales customer interactions and relationship management.
- Comfortable managing multiple learner interactions and support tickets simultaneously.
- Proficiency in Google Sheets, Microsoft Excel, and CRM tools.
- Strong organizational skills with the ability to manage multiple cohorts and priorities.

Preferred Skills

- Learner engagement and retention strategies.
- Stakeholder management.
- Conflict resolution and escalation handling.
- Data tracking and reporting.
- Process-oriented with robust attention to detail.

Pay range and compensation package

Shift: General US Shift

Location: India

Interview Process

- Round 1: Hiring Manager Interview
- Round 2: Assignment
- Round 3: Leadership Interview
- Round 4: Final Leadership Interview

Why Join Interview Kickstart?

- Work with one of the fastest-growing EdTech companies focused on technology careers.
- Make a direct impact on learner success and career transformation.
- Collaborate with high-performing cross-functional teams.
- Opportunity to build a rewarding career in Customer Success within a global organization.

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.

📌 Customer Support Associate (Bengaluru)
🏢 Interview Kickstart
📍 Bengaluru